{"id":5952,"date":"2025-10-30T14:34:17","date_gmt":"2025-10-30T13:34:17","guid":{"rendered":"https:\/\/www.papiers-paviot.fr\/boutique\/?page_id=5952"},"modified":"2025-10-30T17:12:59","modified_gmt":"2025-10-30T16:12:59","slug":"retours-retractation","status":"publish","type":"page","link":"https:\/\/www.papiers-paviot.fr\/boutique\/retours-retractation\/","title":{"rendered":"Retours &amp; r\u00e9tractation"},"content":{"rendered":"\n<section id=\"returns-b2b\" class=\"returns-b2b astra-friendly\">\n  <header class=\"page-header\">\n    <h1>Retours &#038; \u00e9changes (B2B)<\/h1>\n    <p class=\"meta\"><em>Mise \u00e0 jour : 30\/10\/2025<\/em><\/p>\n    <p class=\"intro\">Nos ventes sont exclusivement destin\u00e9es aux professionnels. Nous proposons des retours commerciaux encadr\u00e9s afin de s\u00e9curiser vos approvisionnements.<\/p>\n  <\/header>\n\n  <!-- Sommaire \/ micro-liens -->\n  <nav aria-label=\"Sommaire\" class=\"toc\">\n    <strong>Sommaire<\/strong>\n    <ul>\n      <li><a href=\"#principe-b2b\">1) Principe &#038; p\u00e9rim\u00e8tre<\/a><\/li>\n      <li><a href=\"#conditions\">2) Conditions d\u2019acceptation<\/a><\/li>\n      <li><a href=\"#exclusions\">3) Produits exclus du retour<\/a><\/li>\n      <li><a href=\"#procedure\">4) Proc\u00e9dure RMA (retour commercial)<\/a><\/li>\n      <li><a href=\"#colis-endommages\">5) Colis endommag\u00e9s &#038; erreurs de pr\u00e9paration<\/a><\/li>\n      <li><a href=\"#remboursement\">6) Avoirs, \u00e9changes &#038; frais<\/a><\/li>\n      <li><a href=\"#exigences-log\">7) Exigences logistiques &#038; emballage<\/a><\/li>\n      <li><a href=\"#faq\">FAQ<\/a><\/li>\n      <li><a href=\"#contact\">Coordonn\u00e9es retours<\/a><\/li>\n      <li><a href=\"#notes\">Notes<\/a><\/li>\n    <\/ul>\n  <\/nav>\n\n  <!-- 1) Principe -->\n  <section id=\"principe-b2b\">\n    <h2>1) Principe &#038; p\u00e9rim\u00e8tre<\/h2>\n    <p>Le droit l\u00e9gal de r\u00e9tractation ne s\u2019applique pas aux ventes entre professionnels. Pour autant, nous offrons un <strong>retour commercial sous 30 jours<\/strong> <em>(sur autorisation pr\u00e9alable, RMA)<\/em> afin de faciliter la gestion de vos stocks.<\/p>\n    <aside class=\"note\">\n      <strong>\u00c0 retenir :<\/strong> toute demande de retour doit \u00eatre <strong>autoris\u00e9e<\/strong> avant exp\u00e9dition. Les colis non autoris\u00e9s peuvent \u00eatre refus\u00e9s.\n    <\/aside>\n  <\/section>\n\n  <!-- 2) Conditions -->\n  <section id=\"conditions\">\n    <h2>2) Conditions d\u2019acceptation<\/h2>\n    <ul>\n      <li>Produits <strong>standards<\/strong>, <strong>neufs<\/strong>, <strong>non utilis\u00e9s<\/strong>, complets, dans l\u2019<strong>emballage d\u2019origine<\/strong> intact (sans \u00e9tiquettes ajout\u00e9es ni rubans directement sur le carton fabricant).<\/li>\n      <li>Retour <strong>dans les 30 jours<\/strong> suivant la date de livraison (date transporteur faisant foi) et <strong>exp\u00e9dition sous 14 jours<\/strong> apr\u00e8s l\u2019accord RMA.<\/li>\n      <li><strong>Frais de retour<\/strong> \u00e0 la charge du client ; <strong>frais de remise en stock<\/strong> possibles selon l\u2019\u00e9tat et la nature (palettisable, volumineux, fragile).<\/li>\n      <li><strong>Num\u00e9ro RMA<\/strong> obligatoire, \u00e0 indiquer lisiblement \u00e0 l\u2019ext\u00e9rieur du colis et sur le bon de retour interne.<\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- 3) Exclusions -->\n  <section id=\"exclusions\">\n    <h2>3) Produits exclus du retour<\/h2>\n    <ul>\n      <li>Produits <strong>personnalis\u00e9s \/ sur-mesure<\/strong> (impression \u00e0 votre marque, dimensions sp\u00e9ciales, d\u00e9coupe).<\/li>\n      <li>R\u00e9f\u00e9rences <strong>scell\u00e9es<\/strong> ouvertes ne pouvant \u00eatre r\u00e9int\u00e9gr\u00e9es pour des raisons d\u2019<strong>hygi\u00e8ne\/sant\u00e9<\/strong> (contact alimentaire direct, films \u00e9tirables\/thermor\u00e9tractables entam\u00e9s, etc.).<\/li>\n      <li><strong>Fins de s\u00e9rie<\/strong>, commandes sp\u00e9ciales ou non stock\u00e9es habituellement, sauf accord \u00e9crit.<\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- 4) Proc\u00e9dure -->\n  <section id=\"procedure\">\n    <h2>4) Proc\u00e9dure RMA (retour commercial)<\/h2>\n    <ol>\n      <li><strong>Demande d\u2019autorisation<\/strong> : adressez un e-mail \u00e0 <a href=\"mailto:info@papiers-paviot.fr\">info@papiers-paviot.fr<\/a> avec <em>n\u00b0 de commande, r\u00e9f\u00e9rences, quantit\u00e9s, motif<\/em> et <em>photos<\/em> si dommage.<\/li>\n      <li><strong>Validation<\/strong> : vous recevez le <strong>num\u00e9ro RMA<\/strong>, l\u2019<strong>adresse logistique<\/strong> et, le cas \u00e9ch\u00e9ant, une \u00e9tiquette.<\/li>\n      <li><strong>Pr\u00e9paration<\/strong> : reconditionnez en <strong>\u00e9tat d\u2019origine<\/strong> (voir partie 7), indiquez <strong>[RMA-XXXX]<\/strong> sur le colis\/palette, joignez le bon de retour.<\/li>\n      <li><strong>Exp\u00e9dition<\/strong> : envoyez sous <strong>14 jours<\/strong> apr\u00e8s accord et <strong>conservez la preuve d\u2019envoi<\/strong> (et le n\u00b0 de suivi) ; communiquez le n\u00b0 de suivi par retour de mail.<\/li>\n      <li><strong>Contr\u00f4le &#038; traitement<\/strong> : \u00e0 r\u00e9ception, contr\u00f4le qualitatif\/quantitatif puis \u00e9mission d\u2019un <strong>avoir<\/strong> ou <strong>\u00e9change<\/strong> (voir partie 6).<\/li>\n    <\/ol>\n    <aside class=\"tip\">\n      <strong>Astuce :<\/strong> si vos retours sont volumineux\/palettis\u00e9s, contactez-nous pour planifier un cr\u00e9neau de d\u00e9chargement.\n    <\/aside>\n  <\/section>\n\n  <!-- 5) Colis endommag\u00e9s -->\n  <section id=\"colis-endommages\">\n    <h2>5) Colis endommag\u00e9s &#038; erreurs de pr\u00e9paration<\/h2>\n    <p>\u00c0 la livraison, contr\u00f4lez l\u2019\u00e9tat des colis et du contenu. En cas d\u2019avarie apparente :<\/p>\n    <ul>\n      <li>\u00c9mettez des <strong>r\u00e9serves pr\u00e9cises<\/strong> et caract\u00e9ris\u00e9es sur le bon du transporteur (ex. \u00ab coin inf\u00e9rieur gauche \u00e9cras\u00e9, 2 bo\u00eetes ab\u00eem\u00e9es \u00bb).<\/li>\n      <li>Photographiez colis et produits et signalez-nous le cas <strong>sous 48 h<\/strong> : <a href=\"mailto:info@papiers-paviot\">info@papiers-paviot<\/a>.<\/li>\n    <\/ul>\n    <p>L\u2019absence de r\u00e9serves ou un signalement tardif peut limiter les recours vis-\u00e0-vis du transporteur.<\/p>\n  <\/section>\n\n  <!-- 6) Avoirs & frais -->\n  <section id=\"remboursement\">\n    <h2>6) Avoirs, \u00e9changes &#038; frais<\/h2>\n    <ul>\n      <li><strong>Issue<\/strong> : \u00e9mission d\u2019un <strong>avoir<\/strong> imputable sur vos prochaines commandes ou <strong>\u00e9change<\/strong> de r\u00e9f\u00e9rence (selon stock\/accord).<\/li>\n      <li><strong>D\u00e9lais internes<\/strong> : traitement sous <strong>10 jours ouvr\u00e9s<\/strong> apr\u00e8s contr\u00f4le en entrep\u00f4t.<\/li>\n      <li><strong>Frais<\/strong> : frais de retour \u00e0 votre charge (sauf erreur de notre part) ; <strong>frais de remise en stock<\/strong> possibles selon l\u2019\u00e9tat\/conditionnement.<\/li>\n    <\/ul>\n  <\/section>\n\n  <!-- 7) Exigences logistiques -->\n  <section id=\"exigences-log\">\n    <h2>7) Exigences logistiques &#038; emballage<\/h2>\n    <ul>\n      <li>Utilisez un <strong>carton double cannelure<\/strong> ou re-palettez si n\u00e9cessaire ; \u00e9vitez les espaces vides (calage).<\/li>\n      <li>Fermez par <strong>ruban<\/strong> sur toutes les ar\u00eates ; interdiction de coller sur le carton fabricant si celui-ci doit \u00eatre revendable.<\/li>\n      <li>Indiquez le <strong>RMA<\/strong> \u00e0 l\u2019ext\u00e9rieur (\u00e9tiquette lisible) et joignez le <strong>bon de retour<\/strong> \u00e0 l\u2019int\u00e9rieur.<\/li>\n      <li>Pour retours palettis\u00e9s : utilisez <strong>film \u00e9tirable<\/strong> et <strong>cerclage<\/strong> si n\u00e9cessaire, <strong>hauteur compatible<\/strong> avec nos quais.<\/li>\n    <\/ul>\n    <aside class=\"note\">\n      <strong>Non-conformit\u00e9s fr\u00e9quentes :<\/strong> cartons marqu\u00e9s au ruban, lots incomplets, r\u00e9f\u00e9rences m\u00e9lang\u00e9es sans inventaire, absence de RMA visible.\n    <\/aside>\n  <\/section>\n\n  <!-- FAQ -->\n  <section id=\"faq\">\n    <h2>FAQ<\/h2>\n\n    <details>\n      <summary>Qui paie les frais de retour&nbsp;?<\/summary>\n      <div class=\"content\">\n        <p>Les frais de retour sont \u00e0 la charge du client, sauf erreur de notre part ou accord \u00e9crit contraire.<\/p>\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Proposez-vous un remboursement&nbsp;?<\/summary>\n      <div class=\"content\">\n        <p>Par d\u00e9faut, nous \u00e9mettons un <strong>avoir<\/strong> (ou un <strong>\u00e9change<\/strong>). Un remboursement peut \u00eatre envisag\u00e9 si pr\u00e9vu contractuellement ou express\u00e9ment convenu par \u00e9crit.<\/p>\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Quels articles sont exclus&nbsp;?<\/summary>\n      <div class=\"content\">\n        <p>Personnalis\u00e9s\/sur-mesure, scell\u00e9s ouverts (hygi\u00e8ne\/sant\u00e9), fins de s\u00e9rie et commandes sp\u00e9cifiques non stock\u00e9es, sauf accord \u00e9crit.<\/p>\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Quel est le d\u00e9lai pour renvoyer apr\u00e8s RMA&nbsp;?<\/summary>\n      <div class=\"content\">\n        <p>Le retour doit \u00eatre exp\u00e9di\u00e9 <strong>sous 14 jours<\/strong> apr\u00e8s l\u2019\u00e9mission du RMA.<\/p>\n      <\/div>\n    <\/details>\n\n    <details>\n      <summary>Acceptez-vous les retours palettis\u00e9s&nbsp;?<\/summary>\n      <div class=\"content\">\n        <p>Oui, sur accord pr\u00e9alable. Merci de nous pr\u00e9venir pour planifier la r\u00e9ception (cr\u00e9neau de d\u00e9chargement, hauteur maximale, quai).<\/p>\n      <\/div>\n    <\/details>\n  <\/section>\n\n  <!-- Coordonn\u00e9es -->\n  <section id=\"contact\">\n    <h2>Coordonn\u00e9es retours<\/h2>\n    <address>\n      <strong>Service retours \u2013 Papiers A.PAVIOT<\/strong><br>\n      8 rue du Vercors<br>\n      69960 Corbas, France<br>\n      T\u00e9l. : <a href=\"tel:04 78 20 73 07\">04 78 20 73 07<\/a> (Lun\u2013Ven, 9 h\u201317 h)<br>\n      E-mail : <a href=\"mailto:info@papiers-paviot.fr\">info@papiers-paviot.fr<\/a>\n    <\/address>\n    <p>Pour toute demande de RMA : indiquez <em>n\u00b0 de commande, r\u00e9f\u00e9rences, quantit\u00e9s, motif<\/em> et ajoutez des <em>photos<\/em> si dommage.<\/p>\n  <\/section>\n\n  <!-- Notes -->\n  <section id=\"notes\">\n    <h2>Notes<\/h2>\n    <p>Cette politique s\u2019applique aux <strong>clients professionnels<\/strong> uniquement. Les conditions peuvent \u00e9voluer ; la version publi\u00e9e sur cette page pr\u00e9vaut.<\/p>\n    <p>Les \u00e9ventuels <strong>accords cadres<\/strong> sign\u00e9s avec nos services peuvent comporter des dispositions sp\u00e9cifiques qui priment sur la pr\u00e9sente page.<\/p>\n  <\/section>\n<\/section>\n\n<!-- FAQ schema.org -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\":\"https:\/\/schema.org\",\n  \"@type\":\"FAQPage\",\n  \"mainEntity\":[\n    {\"@type\":\"Question\",\"name\":\"Qui paie les frais de retour ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les frais de retour sont \u00e0 la charge du client, sauf erreur de notre part ou accord \u00e9crit contraire.\"}},\n    {\"@type\":\"Question\",\"name\":\"Proposez-vous un remboursement ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Par d\u00e9faut, un avoir ou un \u00e9change. 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Nous proposons des retours commerciaux encadr\u00e9s afin de s\u00e9curiser vos approvisionnements. Sommaire 1) Principe &#038; p\u00e9rim\u00e8tre 2) Conditions d\u2019acceptation 3) Produits exclus du retour 4) Proc\u00e9dure RMA (retour commercial) 5) Colis endommag\u00e9s &#038; erreurs de pr\u00e9paration 6) Avoirs, \u00e9changes [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5952","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours &amp; r\u00e9tractation &#8211; Papiers A.PAVIOT - Boutique en ligne<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.papiers-paviot.fr\/boutique\/retours-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retours &amp; r\u00e9tractation &#8211; Papiers A.PAVIOT - Boutique en ligne\" \/>\n<meta property=\"og:description\" content=\"Retours &#038; \u00e9changes (B2B) Mise \u00e0 jour : 30\/10\/2025 Nos ventes sont exclusivement destin\u00e9es aux professionnels. 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